Privacy Policy

Welcome to Bhoomi Mitra (accessible via our mobile application and web portal at bhoomimitra.com). We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

This Privacy Policy governs your use of our platform, mobile application (Package Name: com.bhoomi.mitra), and services provided by Bhoomi Mitra. By accessing or using our services, you consent to the collection, storage, and processing of your personal data as outlined herein.

1. Information We Collect

We collect information to provide better services to all users—from basic account setup to verifying real estate listings and processing secure subscription payments:

• Personal Identifier Information: Full Name, Phone Number (for OTP authentication), Email Address, Profile Picture, and Role (Buyer, Owner, Agent).
• Property & Listing Data: Property title, detailed description, physical address, pincode, geo-location coordinates, property images, and 360° virtual tour files.
• Payment & Transaction Information: When you purchase subscription plans, featured listing boosts, or Vastu compliance reports, payments are processed securely by Razorpay Payment Gateway. We collect transaction ID, payment status, amount paid, and billing details. Note: We do NOT store your credit/debit card numbers, CVV, or banking credentials on our servers. All sensitive financial data is handled directly by Razorpay (PCI-DSS Compliant).
• Device & Usage Information: IP address, device type, operating system version, app version, unique device identifier, and crash reports.

2. How We Use Your Information

Your data is utilized strictly for legitimate business and operational purposes, including:

• Facilitating account registration, Phone OTP verification, and secure user logins.
• Displaying property listings to potential buyers, tenants, and real estate agents.
• Generating automated AI Vastu compliance reports and 360° virtual property views.
• Processing subscription payments, invoice generation, and verifying transaction status via Razorpay APIs.
• Sending critical transactional alerts, SMS/WhatsApp notifications regarding leads, and customer support responses.
• Detecting and preventing fraudulent listings, unauthorized access, and security vulnerabilities.

3. Data Sharing & Third-Party Services

We do NOT sell, rent, or trade your personal information to third parties. Data is shared only under strict conditions:

• Payment Processing: Shared securely with Razorpay Software Private Limited to authorize, capture, and fulfill payment transactions.
• Infrastructure & Analytics: Cloud infrastructure (AWS / Firebase / Laravel Backend) for secure database storage, asset hosting, and performance monitoring.
• Legal & Regulatory Authorities: Disclosed only if mandatory under Indian law, court order, or governmental enforcement request.

4. Security Safeguards

We enforce industry-standard security measures including SSL/TLS 256-bit encryption for data in transit, encrypted storage for authentication tokens, role-based database access, and continuous security audits complying with OWASP Mobile Security Verification Standards.

5. Your Data Rights & Retention

You have the right to:

• Access, update, or correct your personal profile information inside the Bhoomi Mitra App.
• Delete your account and associated property listings at any time by navigating to Settings > Delete Account or contacting customer support.
• Opt out of non-essential marketing communications.

We retain your data only for as long as your account remains active or as needed to comply with financial auditing and legal obligations in India.

6. Grievance Redressal Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer for Bhoomi Mitra are provided below: